Return policy

You can choose how you wish your item(s) to be returned:

1. Our free pick-up service

OUR PROMISE


We want you to be fully satisfied with every item you purchase from CAPARA-ANTWERP.COM. If you are not happy with an item you have purchased, we will gladly accept an exchange or refund request.

OUR SERVICE


1. Returns in EU

When filling in the online return form, you can choose to have your parcel picked up by our carrier partner. Simply complete your address and select the date that is convenient for you. Per ordered item you can indicate whether you want to keep it, exchange it for another size or color, or send it back to be refunded.

When choosing for a pick-up, it is possible to either select a standard refund onto the account you have paid with or to select a refund in the form of a voucher:

Standard refund: within 15 days after receiving your returned goods, the refund takes place on the account that you have initially paid your order with.

As soon as we have received your return request, we will send you a confirmation email containing all the details of your return request and the return authorization number that must be written on your parcel. After handling your return, the exchange will be shipped or the refund will be processed. We will notify you by sending a shipping confirmation that contains the new tracking number or a refund confirmation that the refund has been processed.

In the unlikely event that the new items would not be available, we will inform you by email and automatically refund the items that cannot be delivered.


2. Returns Outside EU

We hope you will love everything that you order from us, but don’t worry if something isn’t quite right, you have 14 days to return. We’ll give you a full refund by the same method you used to pay, and all we ask is that items are returned clean and have all their tags on.

How to return or exchange


Your refund will be processed minus any original delivery shipping charges selected. Please note we are unable to accept responsibility for any duties and taxes incurred on delivery and recommend customers contact their local authorities for any further information regarding these payments.

Once your return has been received and inspected, you will receive a full refund within 30 days. Please note that returns can take up to 21 days to reach us. At peak times the return process may take a little longer.

OUR CONDITIONS


We will accept your exchange or return with pleasure when you respect the following points:

Refunds will be processed within 15 days after receiving your returned items. Shipping costs will only be refunded if you received a product which was not the product you ordered or if the product was damaged when you received it.

You can choose how you wish your item(s) to be returned:

1. Our free pick-up service
2. Via a drop-off point
3. In a brand store (Belgium)

You can choose how you wish your item(s) to be returned:

1. Our free pick-up service
2. Via a drop-off point
3. In a Terre Bleue concept store (Belgium)

Our promise

We want you to be fully satisfied with every item you purchase from . If you are not happy with an item you have purchased, we will gladly accept an exchange or refund request.

Our service

Register your return by clicking here.

1. Returning your items using our pick-up service 

When filling in the online return form, you can choose to have your parcel picked up by our carrier partner. Simply complete your address and select the date that is convenient for you. Per ordered item you can indicate whether you want to keep it, exchange it for another size or color, or send it back to be refunded.

As soon as we have received your return request, we will send you a confirmation email containing all the details of your return request and the return authorization number that must be written on your parcel. After handling your return, the exchange will be shipped or the refund will be processed. We will notify you by sending a shipping confirmation that contains the new tracking number or a refund confirmation that the refund has been processed.

In the unlikely event that the new items would not be available, we will inform you by email and automatically refund the items that cannot be delivered.

Refunds & exchanges will be processed within 15 days after receiving your returned items.

1. Returning your items using our pick-up service 

When filling in the online return form, you can choose to have your parcel picked up by our carrier partner. Simply complete your address and select the date that is convenient for you. Per ordered item you can indicate whether you want to keep it, exchange it for another size or color, or send it back to be refunded.

When choosing for a pick-up, it is possible to either select a standard refund onto the account you have paid with or to select a refund in the form of a voucher:

• Standard refund: within 15 days after receiving your returned goods, the refund takes place on the account that you have initially paid your order with.

• Refund with a voucher: You immediately receive a voucher worth the amount of the returned goods. With this voucher you can place a new order. This voucher is valid for 6 months and is linked to your e-mail address. Please note, the new order placed with this voucher will be sent once we have processed your return in our warehouse.

As soon as we have received your return request, we will send you a confirmation email containing all the details of your return request and the return authorization number that must be written on your parcel. After handling your return, the exchange will be shipped or the refund will be processed. We will notify you by sending a shipping confirmation that contains the new tracking number or a refund confirmation that the refund has been processed.

In the unlikely event that the new items would not be available, we will inform you by email and automatically refund the items that cannot be delivered.

2. Returning your items via a drop-off point 

When filling in the online form, you can choose to return your items via a drop-off point. You can select a preferred drop-off point from the list and select the items you wish to return.

As soon as we have received your return request, we will send you a confirmation email containing all the details of your return request and the return authorization number that must be written on your parcel. You may then hand in your parcel in a drop-off point of your choice. You will then receive a double of the label with a tracking code. Please keep this label until your parcel has been delivered at our warehouse. With this tracking code you can track your order online on the website of the delivery company. Be aware that since the parcel is scanned in different storage units, it is possible that the return takes up some more time.

Once we have received and processed your package, a confirmation e-mail will be sent to you. Refunds will be processed within 15 working days after receiving your returned items. Shipping costs will only be refunded if you received a product which was not the product you ordered or if the product was damaged when you received it.

In the unlikely event that the new items would not be available, we will inform you by email and automatically refund the items that cannot be delivered.

Returns via drop-off point are currently possible in the following countries: Belgium, France, Luxembourg and Spain.

3. Returning your items in a Terre Bleue concept store 

When filling in the online return form, you can choose to return your items in one of our Terre Bleue concept stores. You can select a concept store from the list and indicate the items of your order that you wish to return. As soon as we have received your return request, we will send you a confirmation email containing all the details of your return request. We kindly ask you to print this email and to present it with your items in the Terre Bleue concept store within 10 days.

You will immediately receive a voucher for the value of the returned items. This voucher can be redeemed in our Terre Bleue concept stores or at and is valid for 6 months.

3. Returning your items in a brand store 

When filling in the online return form, you can choose to return your items in one of our brand stores. You can select a concept store from the list and indicate the items of your order that you wish to return. As soon as we have received your return request, we will send you a confirmation email containing all the details of your return request. We kindly ask you to print this email and to present it with your items in the brand store within 10 days.

You will immediately receive a voucher for the value of the returned items. This voucher can be redeemed in our brand stores or at and is valid for 6 months.

1. Returns for countries in EU Union

When filling in the online return form, you can choose to have your parcel picked up by our carrier partner. Simply complete your address and select the date that is convenient for you. Per ordered item you can indicate whether you want to keep it, exchange it for another size or color, or send it back to be refunded.

When choosing for a pick-up, it is possible to either select a standard refund onto the account you have paid with or to select a refund in the form of a voucher:

• Standard refund: within 15 days after receiving your returned goods, the refund takes place on the account that you have initially paid your order with.

As soon as we have received your return request, we will send you a confirmation email containing all the details of your return request and the return authorization number that must be written on your parcel. After handling your return, the exchange will be shipped or the refund will be processed. We will notify you by sending a shipping confirmation that contains the new tracking number or a refund confirmation that the refund has been processed.

In the unlikely event that the new items would not be available, we will inform you by email and automatically refund the items that cannot be delivered.

2. Returns outside EU

We hope you will love everything that you order from us, but don’t worry if something isn’t quite right, you have 14 days to return. We’ll give you a full refund by the same method you used to pay, and all we ask is that items are returned clean and have all their tags on.

How to return or exchange
• Pack the bag or accessory in its original packaging with original tags.
•Send an e-mail to customercare@peterpilotto.com with your order number and the items you would like to return.
•We will keep you updated by email throughout the process.
•Hand the parcel in at the post office, remembering to get a receipt as proof of postage. We will let you know when we receive and approve your return. Then we’ll confirm and send the item you would like in exchange or issue a refund by the same payment method as your order. Depending on the reason of the return, shipping costs might be deducted from your refund.

Once your return has been received and inspected, you will receive a full refund within 14 days. Please note that returns can take up to 21 days to reach us. At peak times the return process may take a little longer.

Our conditions

We will accept your exchange or return with pleasure when you respect the following points:

Our conditions

We will accept your exchange or return with pleasure when you respect the following points:

Our conditions

We will accept your exchange or return with pleasure when you respect the following points:

Refunds will be processed within 15 days after receiving your returned items. Shipping costs will only be refunded if you received a product which was not the product you ordered or if the product was damaged when you received it.