Delivery information

You can choose how you wish your order to be delivered:

1. Delivery with GLS
2. Delivery to a pick-up point

You can choose how you wish your order to be delivered:

1. Delivery with GLS
2. Delivery to a pick-up point
3. Free in-store delivery (Belgium)

General information

As soon as your order is shipped, you will receive an e-mail indicating your order
tracking number and a link to the courier's website. With this service you can track your
order at any time.At the moment of delivery and signature, responsibility for your
purchased item(s) passes to you. If you are not the receiver of your purchase (for
example a gift order) then the person who signs for the package confirms receipt and is
accountable for the package. If the parcel bears any sign of damage upon delivery,
please contact our customer care directly.Please be aware that we cannot deliver to post
office boxes.

In case of partial shipments, shipping costs will be charged only once. We process and
ship orders during our regular service hours (Monday-Friday from 09:00 am to 05:00 pm
CET, except public holidays). We aim to ship your order within one day after receiving
your payment.

If you are not present to take delivery of your parcel, the carrier will leave a calling card
informing you how to rearrange your delivery. We are unable to redirect orders once
items have been dispatched.

COURIERS USED

EU countries: GLS
Non-EU countries: UPS
Once you have ordered you will receive a shipment confirmation mail containing a
tracking number and selected courier.

General information

As soon as your order is shipped, you will receive an e-mail indicating your order
tracking number and a link to the courier's website. With this service you can track your
order at any time.At the moment of delivery and signature, responsibility for your
purchased item(s) passes to you. If you are not the receiver of your purchase (for
example a gift order) then the person who signs for the package confirms receipt and is
accountable for the package. If the parcel bears any sign of damage upon delivery,
please contact our customer care directly.Please be aware that we cannot deliver to post
office boxes.

In case of partial shipments, shipping costs will be charged only once. We process and
ship orders during our regular service hours (Monday-Friday from 09:00 am to 05:00 pm
GMT+2, except public holidays). We aim to ship your order within one day after receiving
your payment.

If you are not present to take delivery of your parcel, the carrier will leave a calling card
informing you how to rearrange your delivery. We are unable to redirect orders once
items have been dispatched.

Couriers used


For all deliveries: UPS
Once you have ordered you will receive a shipment confirmation mail containing a
tracking number and selected courier.

1. Delivery with GLS

As soon as your order is shipped, you will receive an e-mail indicating your order tracking number and a link to the courier's website. With this service you can track your order at any time.

At the moment of delivery and signature, responsibility for your purchased item(s) passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package. If the parcel bears any sign of damage upon delivery, please contact our customer care directly.

Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once. We process and ship orders during our regular service hours (Monday-Friday from 09:00 am to 05:00 pm CET, except public holidays). We aim to ship your order within one day after receiving your payment. It takes 2-3 working days to deliver your order (excluding weekends and bank holidays).

If you are not present to take delivery of your parcel, the carrier will leave a calling card informing you how to rearrange your delivery. We are unable to redirect orders once items have been dispatched.

1. Delivery with UPS

As soon as your order is shipped, you will receive an e-mail indicating your order tracking number and a link to the courier's website. With this service you can track your order at any time.

At the moment of delivery and signature, responsibility for your purchased item(s) passes to you. If you are not the receiver of your purchase (for example a gift order) then the person who signs for the package confirms receipt and is accountable for the package. If the parcel bears any sign of damage upon delivery, please contact our customer care directly.

Please be aware that we cannot deliver to post office boxes. In case of partial shipments, shipping costs will be charged only once. We process and ship orders during our regular service hours (Monday-Friday from 09:00 am to 05:00 pm CET, except public holidays). We aim to ship your order within one day after receiving your payment. It takes 2-3 working days to deliver your order (excluding weekends and bank holidays).

If you are not present to take delivery of your parcel, the carrier will leave a calling card informing you how to rearrange your delivery. We are unable to redirect orders once items have been dispatched.

Shipping costs & countries

We are able to take payments and deliver to the following countries:

Delivery at your locationDelivery CostsExpected delivery day
Austria6,50 EUR2-3 working days
Belgium6,50 EUR1-2 working days
Bulgaria6,50 EUR4-5 working days
Czech Republic6,50 EUR4-5 working days
Denmark6,50 EUR2-3 working days
Estonia6,50 EUR4-5 working days
Finland6,50 EUR4-5 working days
France6,50 EUR2-3 working days
Germany6,50 EUR2-3 working days
Hungary6,50 EUR2-3 working days
Ireland6,50 EUR2-3 working days
Italy6,50 EUR3-4 working days
Latvia6,50 EUR4-5 working days
Lithuania6,50 EUR4-5 working days
Luxembourg6,50 EUR1-2 working days
Netherlands6,50 EUR1-2 working days
Poland6,50 EUR3-4 working days
Portugal6,50 EUR3-4 working days
Romania6,50 EUR4-5 working days
Slovakia6,50 EUR4-5 working days
Slovenia6,50 EUR4-5 working days
Spain6,50 EUR3-4 working days
Sweden6,50 EUR3-4 working days
United Kingdom6,50 GBP2-3 working days

* EU countries: Prices include free return and re-delivery for exchanges and free returns for refund.
** Non EU countries are subjected to import Taxes
*** Delivery times are estimates and are to be used as a guide only. Delivery can take longer than expected due to customs clearance procedures in certain countries

We aim to ship all orders within one day after receipt of payment, with the exception of sale periods, where this may take up to two days after receiving your payment. Estimated delivery times are to be used as a guide only and start from the date of shipping. We are not responsible for any delays caused by destination customs clearance processes.

We aim to ship all orders within one day after receipt of payment, with the exception of sale periods, where this may take up to two days after receiving your payment. Estimated delivery times are to be used as a guide only and start from the date of shipping. We are not responsible for any delays caused by destination customs clearance processes.

Europe **£ 20,001-3 WORKING DAYS***
US & Canada **£ 30,002-3 WORKING DAYS***
Rest of the world **£ 40,002-3 WORKING DAYS***


* EU countries in EU union: Prices include free return and re-delivery for exchanges and free returns for refund.
** Non EU countries or outside the EU union are subjected to import Taxes
*** Delivery times are estimates and are to be used as a guide only. Delivery can take longer than expected due to customs clearance procedures in certain countries

DELIVERY RESTRICTIONS

Unfortunately, as all shipments require a signature upon delivery, we are unable to
deliver to PO Boxes

Delivery restrictions

Due to international import laws, which vary by country, there are restrictions in
importing various items. Please be aware of these restrictions when placing your order.

For Bahrain, Jordan, Kuwait, Lebanon, Qatar, Saudi Arabia and the United Arab
Emirates


PO Box addresses are accepted on the condition that the contact name and contact
phone number have been provided so the courier is able to contact you in the event of
not being able to deliver the package.
PO Boxes are excluded from UPS shipping guarantee and therefore neither UPS or
(BRAND) can accept liability on missing or damaged shipments sent to such addresses.
Please be aware that delays may occur when sending orders to PO Box addresses.

For United Arab Emirates
Deliveries sent to PO boxes within the UAE must include a full residential or business
address within the for the consignee in addition to a contact telephone number.

All other countries
Unfortunately, as all shipments require a signature upon delivery, we are unable to
deliver to PO Boxes

2. Delivery to a pick-up point

You can choose to have your items shipped to a pick-up point of your choice for the following countries:

Pick-up point near youDelivery CostsExpected delivery day
Belgium4,20 EUR5 working days
France4,20 EUR5 working days
Luxembourg4,20 EUR5 working days
Spain4,20 EUR5 working days

Mondial Relay is our partner for pick-up points. You can find more information via this link.

Once your order has been placed, we will send you a confirmation email containing all the necessary details such as the address of your selected pick-up point and a tracking code. With this tracking code you can follow your parcel whenever you like.

Once your order is ready to be picked up, you will be informed by email. The pick-up point of your choice will store your parcel for 10 days. In case you haven’t picked it up within this period you will receive a reminder email.

We kindly ask you to bring your identity card when picking up your parcel.

3. Free in-store delivery (Belgium)

Within Belgium, you can choose to have your items shipped to a BRAND brand store of your choice, free of charge. You can select your preferred brand store at the checkout.

Once your order is ready to be picked up, you will be informed by email. The brand store of your choice will store your parcel for 10 days. In case the parcel hasn't been picked up after this period, it will return to our warehouse.